Whispering to Granddad

FREQUENTLY ASKED QUESTIONS

Q: Does insurance pay for your services?

A: In most cases, our clients pay privately for our services. If the care recipient has Long Term Care (LTC) Insurance, that policy will pay for our services. All LTC benefits are unique, so contact your Long Term Care provider to verify your policy’s benefits.

Medicare does not cover this type of service. 

U.S. Veterans who were Active Duty during Wartime may also have a needs-based benefit that pays for our services. Feel free to call our office for your Veteran’s Specialist’s contact information.

Q: Is there an additional cost for errands or transportation?

A: If your caregiver uses their car for errands or transportation, you will be invoiced at the prevailing IRS rate per mile driven. Mileage is not charged if the caregiver drives your vehicle.

 

Q: What are your rates?

A: Our rates are hourly, and are determined by the number of hours you utilize our service, as well as the type of services needed. The hours required to properly care for your loved one will be based on their needs assessed during the complimentary care consultation and assessment, and on an ongoing basis.

Q: Are there minimum hours of service required?

A: Yes, we have minimum hours required. Minimums are very helpful in providing quality, consistent care to our clients. Caregivers rely upon these hours for their livelihood, and a consistent schedule leads to consistent care. Our current minimum is four hours per shift, and twelve hours per week.

Q: What is your service area?

A: Texas Heartfelt Personal Care, LLC., proudly serves the Bexar County, Bandera County, Kendall County, Atascosa County, and Medina County areas.

Q: How are your employees vetted?

A: All employees are required to complete a background check with the state of Texas, as well as, the Department of Aging and Disability (DADS). Employees receive thorough orientation and are required to complete continuing education, provided by Texas Heartfelt Personal Care, LLC.